FBI reports 2020 cyber-crime surge

Department of Justice
Washington, USA - April 24, 2011: FBI emblem on the J. Edgar Hoover F.B.I. Building in downtown Washington, DC

FBI reports 2020 cyber-crime surge

Reading Time: 2 minutes18th August 2021 | Modified: 19th December 2022

Categories: Tech News

The US Federal Bureau of Investigation says that more than $4 Billion was lost through cyber-attacks during 2020 by American businesses and individuals.


An FBI report, using data from the FBI’s Internet Crime Complaint Centre (IC3), says that 20 per cent more money was lost in 2020 than in 2019. Victims also reported more than 2,000 incidents a day on average, up from 1,200 a year earlier.

The three most popular forms of cyber-attack in 2020 were business email compromise (BEC), ransomware and customer support impersonation.

BEC incidents were reported more than 19,000 times, resulting in approximately $1.8 billion in losses. This compared with 23,775 complaints and $1.7 billion in damages in 2019. So, last year, cyber criminals appear to have cast a smaller net but were more successful.


Ransomware attacks were also more damaging. The FBI received a total of 2,747 ransomware complaints, accounting for $29.1 million in losses – significantly higher than 2019.

And US citizens were defrauded to the tune of $146 million through tech support scams, with losses up 171 per cent on the previous year. The scams were usually joint efforts between overseas call centres and US-based criminals. Most of the victims were 60 years of age or older.

Gary Jowett, from Computer & Network Consultants (CNC) in Brighton, said: “The FBI report is alarming because the experience of businesses and individuals in the UK is likely to be similar. As cyber security measures improve, criminals find new ways to breach our defences. That is why it is important to be naturally wary of any communications purporting to come from online services you regularly use including banks, the tax office, and retailers. No such organisation would usually invite you to click on an email link in an unsolicited email or text message.”

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