Outsourced IT Support Services
Fast, reliable outsourced IT support services
The changing digital landscape makes it critical to stay on top of your IT.
At CNC, we believe in using technology as a platform to reduce costs and nurture growth.
Whatever sector you operate in, and whatever your customer base looks like, we provide outsourcing services that keep you one step ahead of your competition 24 hours a day, 365 days of a year.
- Fast, efficient IT operations
- Flexible service level agreements
- 24/7 support service
- Cloud migrations
- Digital transformation experts
- A broad range of IT services, operating systems and platforms supported
- In-house telecommunications, Mac and Microsoft experts
- Managed cyber security services
At CNC we use industry-leading tools to help you work better, faster and more securely, wherever you are, (and wherever we are).
The South East’s most trusted Managed Services provider
As a leading provider of outsourced IT support services, with over 26 years of experience across a broad range of sectors, we specialise in outsourcing services to small businesses of 10 to 250 workers across the UK with a focus on meaningful cost savings for our clients.
Friendly, local service
With our HQ in Sussex, South East England, we’re ideally placed to provide outsourced IT services throughout London and the surrounding boroughs.
Over the years we’ve forged a reputation for excellence amongst our customer base that’s seen us enjoy industry-leading retention rates as the go-to provider of SME outsourced IT support services in the South East of England, Sussex, Surrey and Kent.
- Fast response and resolution times
- Support across multiple devices
- Unlimited remote support contracts
- One monthly fee to account for
Industry-leading support
We strive to resolve every call remotely – saving you time and money in maintenance costs and downtime – but if we need to get onsite, our engineers are trained to the highest standards in order to fix issues promptly and professionally and to ensure that your IT systems stay fixed.
24/7 proactive support
Our support service is available Monday to Friday between the hours of 7.30 am and 8.00 pm, with specialised support extended 24 hours a day, 7 days a week.
If you require a tailored support package, we’ll work with you to draft a support plan that ticks every last box and deals with potential risks before they occur.
Proactive network monitoring
We’ve invested a considerable amount of money into our own IT infrastructure, with an industry-leading proactive Managed IT support system that uses remote monitoring to alert us to potential issues before they arise – from disk space alerts to virus warnings, offline servers, and networking issues – allowing us to resolve key incidents before they become a problem, ensuring minimal disruption and saving money along the way.
Comprehensive vendor support
As an experienced Managed Service provider, we enjoy a great working relationship with some of the UK’s largest technology distributors.
We offer outsourced business IT services for all major software and hardware vendors, including:
- Dell
- Microsoft
- VMWare
- Netgear
- SonicWall
- Unifi
- Mimecast
- Synology
- Webroot
- SentinelOne
Industry certifications
All of our support services and operating procedures have undergone extensive external auditing and certification processes, including CyberEssentials+ and ISOs 27001 and 9001.
Forging commercial partnerships
It might sound like a cliche, but we really do mean it when we say that we regard our customer base as a technological partnership, rather than a simple revenue stream.
You should view your outsourcing company as more than an outsourced IT department. Your support provider should be an intrinsic part of your organisation that works in tandem with you to fulfil your commercial needs.
Cost-effective technological solutions
From day one, we’ll work closely with you to understand how you work, and where you want to take their business. We take a proactive approach to outsourced technology that ensures our support services are in-line with your commercial and operational objectives every step of the way.
Your trusted Managed Services provider
Managed Service providers need to operate with an open-door policy. We want you to be able to approach us for help with every technological need, and our service offerings are designed to meet a broad range of commercial requirements.
It’s in our interests, and yours, to be treated as a ‘one-stop shop’ for all your related infrastructure services. It allows us to focus on the bigger picture and get to know your network better, as well as saving you the hassle of dealing with multiple companies’ day in and day out.
Zero defects
As a responsible support company, we’re not interested in using sticking-plaster solutions to paper over the cracks of technological problems or address access problems. When we fix something, we want it to stay fixed, it’s as simple as that.
Our remote and on-site engineers are trained to resolve problems in a way that addresses business needs, educates users as to why issues occurred, and to only close tickets when there is a reasonable expectation of the issue no longer occurring – either on-site or remotely.
Eliminating repeat visits
We’ll take the time and effort to get to the root cause of the problem and affect a fix that saves resources and energy by eliminating the problem at the source.
When it comes to the management of major incidents, we’ll leave your systems in a ‘testing’ status before closing it off and be in contact each day to ensure that the problem hasn’t re-occurred.
A flexible, transparent Managed Services Agreement
Our in-house support services are designed to provide you with a tailored Managed Services package that ticks every last operational and commercial box and provides many benefits for cost-conscious SMEs.
Our support services reflect the fact that companies have varying levels of internal IT support needs.
From 1st to 3rd line-only packages, hardware-specific support agreements, access control, fixed SLAs and end-to-end software support, we’ll sit down with you and work out a fully managed outsourced service that meets your unique requirements, without breaking the bank.
Whatever your business requirements – whether it’s a managed setup or partial support for various critical elements – and whatever sector you work in, you deserve a service-level agreement that’s designed to work for you, not against you.
Straightforward technology services.
We’ll clearly outline our expected response and resolution times across all ticket priorities, and we’ll come armed with a wealth of statistics in your scheduled review meetings to ensure that we’re meeting our obligations as a service provider.
Switching IT partners
The Managed IT Services industry is awash with horror stories of what can go wrong whilst switching from one provider to another.
Usually, mistakes are made by inexperienced outsourcing companies who don’t appreciate how crucial it is to get the little things right – whether it’s obtaining a router password, making sure that each and every piece of kit is accounted for at every site, or taking the time to understand how a customer’s network and infrastructure operates on a basic level before support commences.
Hassle-free onboarding
We understand that transitioning to a new provider can be a stressful time. We have 26 years of experience in Managed IT, transitioning customers from their current provider to CNC – via on-premises infrastructure and cloud services.
Certified remote monitoring experts
We employ a dedicated team of onboarding engineers who focus on customer service excellence, including a dedicated Account Manager and take pride in ensuring that no nasty surprises are waiting to throw a spanner in the works from day one.
Apple Mac support
Our in-house Mac-certified engineers are specifically trained to provide support services for Apple products.
If you’re a design or creative company filled with top-end Apple equipment who struggles to obtain remote support from your current IT company, we can guarantee the same level of service that you’d experience with a Windows-based managed platform – whether it’s new equipment or legacy devices.
Devices and platforms we support
Our Mac support team can assist you with a wide range of Apple devices and platforms:
- Macs
- MacBooks
- Apple servers
- Mac OS X
- iPhones
- iPads
Call us today
Outsourced IT services should be a help, not a hindrance, and IT professionals should ensure their clients’ infrastructure is operating efficiently 24/7.
As a responsible service provider, we’ll put your infrastructure, staff and customers’ expectations first and construct a fast, secure, fully compliant network that allows you to take your business in any direction you choose, across a broad range of markets.
Call us today for a free consultation. We’re always happy to help.
