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Voice Over Internet Phone (VOIP) has grown massively over the past few years. This is because of the extra flexibility it provides and its lower cost compared to traditional telephone systems. Plus BT's recent announcement that they are withdrawing the traditional PSTN and ISDN network by 2025.
CNC can offer both Cloud based phone systems and on-premises systems using 3CX. These are both voice over the internet phone systems which do not use traditional PSTN or ISDN lines.
PSTN is the public switched telephone network (PSTN) and ISDN is the Integrated Services Digital Network, a set of communication standards for simultaneous digital transmission of voice, video and data.
VOIP systems use the internet to make and receive calls. Now that the fibre infrastructure is widely available VOIP has become the most reliable and affordable way for small and medium size businesses to have their own telephone system. This means that internet based solutions are replacing the traditional On-Premise PBX phone system for businesses.
As well as VOIP there is also now SIP.
Session Initiation Protocol (SIP) provides even more flexibility and functionality than VOIP. SIP uses a phone line which is carried over your fibre internet connection, removing the need for an ISDN phone line.
A SIP cloud phone system, or hosted PBX as it's also known, has many advantages over traditional phone systems. Features include:
- Call recording
- Call monitoring
- Video calls
- Conference calls
- Interactive voice response (or IVR) - automating your call handling
There's even a fax to email service for those olde worlde occasions when only a fax will do!
We are happy to discuss these options with you and to give you a demonstration. Don't hesitate to contact us on 01273 384100 or email us at sales@cnc-ltd.co.uk.
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